The owner of the online shop (hereinafter referred to as the Online Shop) is Havion.Art OÜ (registration code 16197878), located at Hanijala tn 5, 13516, Tallinn, Harju County.

  1. Validity of the sales contract, commercial and price information

1.1 The Terms and Conditions of Sale apply to the purchase of goods from the Online Shop.

1.2 The prices of the products sold in the Online Shop are indicated with the products.

1.3 The online shop accepts payments in euro (EUR). The online shop accepts Estonian bank links and card payments (Visa, MasterCard) as payment methods.

1.4. The Goods shall be delivered to the Buyer by post. The delivery charge shall be added to the price of the Goods. The delivery charge depends on the location of the Buyer and the method of delivery. The delivery charge will be displayed to the Buyer at the time the order is placed.

1.5 Information about the goods is provided in the Online Shop directly with the goods.

1.6 In the absence of a price, or for goods with a price of 0 euro, the exact price of the goods is not available in the database, and please contact us by phone or e-mail for more information. The corresponding order will be corrected and confirmation will be sent to the customer as soon as possible.

1.7 The online shop reserves the right to make changes to sales prices, which will be reflected on the website

  1. Making an order

2.1. To order, add the desired products to your shopping cart and click on the link "Prepare your order”.

2.2. To place an order, you must fill in the required fields. The amount of the fee is then displayed on the screen, which can be paid by bank transfer or other payment method.

2.3. The contract enters into force from the date of receipt of the amount due to the current account of the Online Shop.

2.4. Orders placed in the online shop are automatically processed. The order confirmation will be sent to the Buyer's e-mail address within at least 1 hour.

2.5. If it is not possible to deliver the ordered goods due to the goods being out of stock or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded without delay, but not later than 14 days after the notification.

  1. Delivery

3.1. After the conclusion of the sales contract, the invoice is sent to the Buyer's e-mail address within 1 hour. The goods will be delivered to the requested address within 10 days. The time of delivery of the order will be counted from the moment of receipt of the order amount in the bank account of the Online Shop.

3.2. Provisions on delivery:

  • Kaupu saadetakse järgmistesse riikidesse: Eesti Vabariik, Euroopa Liit ja Euroopa Liidust väljapoole.
  • The shipping costs are covered by the buyer and the corresponding price information is displayed with the shipping method.
  • Shipments within Estonia usually arrive at the destination specified by the buyer within 5-10 working days from the date of entry into force of the sales contract.
  • In exceptional cases, you have the right to have the goods delivered within up to 15 calendar days.

3.3. Delivery without delay (in the cases set out in section 3.1), the Buyer must exercise due diligence and provide true and valid delivery details (e.g. correct e-mail address) when placing the order.

3.4. If the automatic payment solution does not work (i.e. there is no possibility to pay in the way described in section 1.3.). In this case, the Buyer shall send the order to the Online Shop by e-mail to The Online Shop will send the invoice to the Buyer and, after payment of the invoice, the Online Shop will dispatch the Goods within 12 hours at the latest.

  1. Right of withdrawal

4.1 After receipt of the order, the Buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.

4.2 The right of withdrawal does not apply if the buyer is a legal person.

4.3 In order to exercise the 14-day right of return, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods in the same way as is permitted for testing the goods in a physical shop.

4.4 If the goods have been used for a purpose other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if they show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.

4.5 In order to return the goods, you must submit an application to withdraw from the purchase of the goods to no later than 14 days after receipt of the goods.

4.6 The Buyer shall bear the costs of returning the Goods, unless the reason for returning the Goods is due to the fact that the Goods to be returned are not as ordered (e.g. the Goods are incorrect or defective).

4.7 The Buyer must return the goods within 14 days of the submission of the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.

4.8 Upon receipt of the goods to be returned, the online shop will return to the buyer immediately, but not later than 14 days after receipt of the cancellation, all payments received from the buyer under the contract.

4.9 The Online shop may refuse to make refunds until it has received the goods that are the subject of the agreement or until the Buyer has provided proof that it has returned the goods, whichever occurs first.

4.10. If the Buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost related to the delivery method.

4.11. The Online Seller has the right to withdraw from the sales transaction and to demand the return of the goods from the Buyer, if the price of the goods in the online shop is indicated significantly below the market price of the goods due to a mistake.

  1. Direct marketing and processing of personal data

5.1 The online shop will use the personal data provided by the buyer (including name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The online shop forwards personal data to companies providing transport services in order to deliver the goods (in the case of goods that are not sent to the Buyer by e-mail).

5.2 The online shop will send newsletters and offers to the buyer's e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.

5.3 The Buyer may opt-out of receiving offers and newsletters by e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

  1. Dispute resolution

6.1 If the Buyer has any complaints regarding the Online Shop, they should be sent by e-mail to

6.2 If the Buyer and the Online Shop are unable to settle the dispute by means of an agreement, the Buyer has the right to apply to the Consumer Disputes Committee, the details of which are. Consumer Protection Authority website. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. The examination of the buyer's complaint by the Commission is free of charge.

6.3.The Buyer may apply to the European Union for. Towards a consumer dispute resolution platform.